Welcome to More Furniture Store’s FAQ page. We’re here to ensure your journey from browsing to unboxing is as smooth and enjoyable as possible. Below, you’ll find answers to common questions about our products, delivery, payments, and more. Can’t find what you need? Our friendly customer service team is always ready to help.

Product & Collection Questions

What kind of furniture and home goods do you sell?
We curate a diverse collection focused on bringing style, comfort, and function to every corner of your home. Our range includes:
  • Indoor Comfort: Accent Chairs, Bedroom Furniture (Beds, Benches, Bookcases), Bedding (Comforters, Blankets, Electric Blankets), Dining Chairs, and Bean Bag Chairs.
  • Outdoor Living: Adirondack Chairs, Bar Furniture & Stools, Bistro Sets, Cantilever Umbrellas, Chat Sets, and Elevated Garden Beds.
Our style blends modern aesthetics with practical, real-world functionality, perfect for homeowners, apartment dwellers, and outdoor enthusiasts worldwide.
How do I choose the right product for my space?
Consider the room’s function and your personal style. Our collections are designed to be versatile. For example, an Accent Chair can define a living room, while a Chat Set creates an instant outdoor conversation area. Look for product dimensions in descriptions and imagine the piece in your setting. We select all items, from Adirondack Chairs to Bar Stools, for their design integrity and durability.

Ordering, Payment & Account

What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. Your transaction is processed safely once you confirm your order.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track orders easily, save your preferences, and enjoy a faster checkout experience next time.

Delivery & Shipping

Global Delivery Note: We ship worldwide to bring beautiful furniture to your doorstep! However, we are currently unable to deliver to certain remote areas and parts of Asia. Please contact us for specific country inquiries.
What are my shipping options and costs?
We offer two reliable shipping options designed for your convenience:
  • Standard Shipping (Most Popular): Carried by DHL or FedEx. Your order will arrive within 10-15 business days after dispatch. The flat-rate cost is $12.95. Ideal for when you want a great balance of speed and value.
  • Free Shipping: Carried by EMS. Your order will arrive within 15-25 business days after dispatch. This option is FREE on all orders over $50. Perfect for budget-conscious shoppers planning ahead or placing larger orders.
Please allow 1-2 business days for order processing before dispatch. All delivery times are estimates and may vary slightly based on your destination.
How will I know when my order is on its way?
After your order is carefully prepared and dispatched from our warehouse in Fayetteville, you will receive an email with tracking information from your chosen carrier (DHL, FedEx, or EMS). You can use this to follow your delivery journey in real-time.
Do you deliver and assemble furniture?
Our service includes delivery to your doorstep. Currently, we do not offer in-home assembly services. All items are packed securely for safe transit and easy unboxing.

Returns, Refunds & Exchanges

What is your return policy?
We stand behind the quality of every product. If you are not completely satisfied, you may return items in their original condition within 15 days of receipt for a refund. This policy applies to all products, from Electric Blankets to Dining Chairs. Please contact our customer service team to initiate a return and receive instructions.
What if my item arrives damaged?
We partner with trusted carriers to ensure safe delivery, but if your furniture (like a Bedroom Bench or Cantilever Umbrella) arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage. We will quickly arrange a replacement or solution.
How long do refunds take to process?
Once we receive your returned item and inspect its condition, we will process your refund to the original payment method. This typically takes 5-10 business days to appear in your account, depending on your bank or payment provider.

Contact & Support

How can I get in touch with customer service?
Our friendly team is your partner in creating inspiring spaces. For delivery questions, tracking updates, or any other inquiries, please contact us:
  • Email: [email protected]
  • Store Address: More Furniture Store • 4182 North Valley Lake Dr, Fayetteville, US 72703
We are committed to providing you with seamless service and support.

Thank you for choosing More Furniture Store. We are dedicated to bringing style and comfort to your doorstep, helping you transform your space with pieces you’ll love.

Bringing beautiful furniture to homes worldwide since 2025.