At More Furniture Store, we are dedicated to bringing beautifully curated furniture and home essentials to a global community of discerning homeowners, apartment dwellers, and outdoor enthusiasts. Our commitment extends beyond delivery—we ensure a transparent, reliable, and inspiring experience from your first click to the final placement of your chosen piece.

Shipping Information

We strive to deliver your carefully selected items to your doorstep efficiently and securely. Please review the details below regarding order processing and shipping options.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a notification email with tracking information once your order ships.

Shipping Methods & Timeframes

We offer two primary shipping methods to serve our global customers (excluding some remote regions in Asia and other specified areas):

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery Time: 10-15 business days after shipment.
    • Cost: A flat rate of $12.95 USD.
    • Ideal for faster, tracked delivery.
  • Free Shipping: Shipped via EMS.
    • Delivery Time: 15-25 business days after shipment.
    • Cost: FREE on all orders over $50 USD.
    • A cost-effective option for patient shoppers.
Please Note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen logistical circumstances. International customers are responsible for any applicable customs duties or taxes imposed by their country.

Returns & Exchanges Policy

Your complete satisfaction is our priority. If your purchase isn’t perfect, our straightforward policy is designed to make things right.

1. Our Return & Exchange Window

You may return or exchange most items within 15 days of the delivery date. To qualify, the item must be in its original, unused, and resalable condition, with all tags, packaging, and manuals included.

2. How to Initiate a Return or Exchange

Follow these simple steps for a hassle-free process:

  1. Contact Our Team: Email us at [email protected] within the 15-day window. Use the subject line “Return/Exchange Request” and include your order number.
  2. Provide Details: Tell us the item(s) and reason for your request. This helps us improve.
  3. Receive Instructions: We will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not ship items back without an RMA.
  4. Pack & Ship: Securely pack the item in its original packaging with all accessories. Affix the provided return label (if applicable). For exchanges, indicate your desired replacement.
  5. Inspection & Processing: Once received and inspected, we will notify you and process your refund or ship your exchange within 3-5 business days.

Return/Exchange Request Email Template

To streamline your request, you may copy and use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear More Furniture Store Customer Service Team,

I would like to request a [Return / Exchange] for my recent order.
Order Number: [Your Order Number] Item(s) for Return/Exchange: [e.g., 1x Adirondack Chair, Color: Teak] Reason for Return/Exchange: [e.g., Wrong size / Changed mind / Item defective (please describe)] For Exchanges: Desired Replacement Item: [e.g., Adirondack Chair, Color: Slate Grey] My original shipping address is: [Your Name, Address]
Please provide the next steps and your RMA number.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]

3. Refunds: Timing & Method

  • Timing: Refunds are processed to your original payment method within 7-10 business days after we receive the returned item and complete inspection.
  • Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal). Your bank or processor may take additional time to post the credit.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges due to our error or a defective item, we will cover return shipping costs.

4. Items That Cannot Be Returned or Exchanged (Final Sale)

To ensure health, safety, and hygiene, the following items from our collections are FINAL SALE and cannot be returned or exchanged unless they arrive damaged or defective:

  • Bedding & Linens: This includes Bedding, Comforters, Blankets, and Electric Blankets (for critical hygiene reasons).
  • Personal & Hygienic Items: Any product where hygiene is paramount.
  • Custom or Made-to-Order Items: Clearly marked as such at purchase.
  • Damaged or Used Items: Items not in original, unused condition with all packaging.

If a non-returnable item arrives damaged or defective, please contact us within 48 hours of delivery with photos for immediate resolution.

5. Exchanges

We gladly exchange items for a different size, color, or model of equal value. Price differences will be charged or refunded accordingly. Exchange shipping fees may apply.

6. International Returns

We accept international returns. Customers are responsible for return shipping costs and any applicable customs duties. We recommend using a trackable service. Refunds are issued in USD.

Need Help? We’re Here For You.

Our dedicated customer service team is ready to assist with any questions about shipping, returns, or your order.

Email: [email protected]
Store Address: 4182 North Valley Lake Dr, Fayetteville, US 72703

We aim to respond to all inquiries within 24-48 hours.More Furniture Store is committed to your satisfaction, privacy, and creating inspiring spaces.